Shipping policy

SHIPPING POLICY

ORDER PROCESSING AND DISPATCH

All orders require full payment before processing.

In-stock products are normally dispatched within 7 calendar days after payment and order confirmation. Custom or made-to-order products are produced and dispatched according to the design, materials and destination. We will confirm the estimated production schedule in the final quotation or order confirmation before production begins.

Dispatch estimates are given in good faith. Delivery timing may be affected by carrier capacity, customs clearance, weather, remote-area service and events outside our reasonable control. We will keep you informed of material delays.

DELIVERY AND TRACKING

We ship from China to the Middle East, Europe, North America, Australia and other available destinations. Delivery availability, carrier options and estimated transit time are shown in the final quotation, checkout or order confirmation. Tracking will be provided when available.

Large or fragile furniture may require an appointment, signature, kerbside delivery, special handling or a local contact number. Please ensure that the delivery address, access information and telephone number are accurate. Charges or delays caused by an incorrect address, missed delivery, failed customs response, inaccessible premises or a refused delivery may be charged to the customer where permitted by law.

TAXES, DUTIES AND CUSTOMS

Our final written quotation is tax-inclusive. Where it states that taxes and duties are included or delivery is duty paid, Accoho is responsible for the stated taxes, import duties and clearance charges included in that quotation. We will not add an unnotified charge after payment.

Some destinations require the recipient to provide identification, tax details or other documents for customs clearance. The customer remains responsible for supplying information legally required from the importer or recipient. If a destination cannot be delivered on the quoted tax-inclusive basis, we will contact you for approval before dispatch.

DELIVERY INSPECTION

Please inspect packaging and the item promptly after delivery. For visible carton damage, photograph the packaging and shipping label before unpacking and, where possible, record any issue with the carrier. Contact hello@qqvglobal.com or WhatsApp +86 176 2096 9898 promptly if you find damage, a defect or an incorrect item. See our Return & Refund Policy for the resolution process.

Nothing in this policy limits mandatory consumer rights that apply to your purchase.